Ecommerce Associate
With a customer experience-first mindset, this role will support and optimize our Brand’s online presence, and will collate and update online assets, and ensuring successful implementation of campaigns. Creative thinking skills and strategies will be an essential part of this role, in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns.
This role will also act as a liaison to provide product / services information to resolve any emerging problems that our customers might face. The incumbent will ensure customers will have an exceptional online store experience on all brand touchpoints.
The ideal candidate for this role should be creative, innovative, multimedia savvy, well organized, and possess excellent communication skills. An exceptional Customer & Store Experience Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.
Responsibilities:
Manage all consumer communications across the E-commerce platforms.
Identify and assess customers’ needs to achieve customer satisfaction and product conversion.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Respond promptly to customer inquiries, provide appropriate solutions and alternatives within a time frame; and follow up to ensure resolution of inquiries
Understand the product to provide informative solutions to customers.
Ensure customer satisfaction and provide professional customer support.
Communicate and coordinate with the commercial and warehouse team regarding store operation and shipment inquiries.
Requirements:
Bachelor’s degree
Exceptional verbal and written communication skills
Ability to collect, track, and analyze multiple data sets
Attention to detail
Basic Photoshop & copywriting skills
Ability to build rapport and collaborate with others within the company and externally
