Store Operation Associate - VN
With customer experience-first mindset, the Store Operation Associate will support and optimize our brands’ online presence. Our Store Operation Associate will collate and update online assets, and ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns. You will also act as a liaison to provide product/services information to resolve any emerging problems that our customers might face. You will ensure customers will have delighting online store experience on all brand touchpoints.
Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Store Operation Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.
RESPONSIBILITIES:
Execute and manage perfect store on-line experience for assigned brands across various platforms.
Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
Ensure freshness of content across all online channels to ensure high customer engagement.
Manage and maintain consistent online brand experience across different platforms.
Manage all consumer communication across ecommerce platform and social media.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Knows our products inside and out so that you can answer questions.
Communicates and coordinates with internal team as necessary.
Ensure customer satisfaction and provide professional customer support.
JOB REQUIREMENTS:
Bachelor’s degree in marketing, communications, business or related field.
Exceptional verbal and written communication skills.
Attention to detail, adaptability and strong problem-solving skills.
Understanding of consumer behaviors and industry trends.
Familiarity with major e-commerce platforms (e.g., Shopee, Lazada, Tiktok Shop).
Basic Photoshop & copywriting skills.
